Privacy policy

At Vertiflow (“Company”, “we”, “our”, “us”), accessible through vertiflow.in, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By accessing or using vertiflow.in, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

A. Personal Information

When you place an order, create an account, contact us, or interact with our services, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Shipping and billing address
  • PIN code and location details
  • Order details and purchase history

B. Payment Information

Vertiflow operates on a prepaid-only model.

Payments made on vertiflow.in are processed through secure third-party payment providers.

We do not store debit card, credit card, UPI PINs, CVV numbers, internet banking credentials, or sensitive banking information on our systems.

C. Device & Technical Information

We may automatically collect:

  • Device type
  • Browser type
  • IP address
  • Time zone
  • Operating system
  • Website usage information and browsing behavior

D. Cookies & Tracking Technologies

Vertiflow may use cookies, analytics tools, and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Improve customer experience
  • Deliver marketing and promotional communications

You may disable cookies through your browser settings, although some website functionality may be affected.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Manage shipping and delivery
  • Provide customer support
  • Process returns, refunds, or exchanges
  • Improve website functionality and user experience
  • Send order updates, service notifications, or support communications
  • Detect fraudulent or suspicious transactions
  • Comply with legal obligations

We may also use your information for marketing or promotional messages where legally permitted.

3. Sharing of Information

Vertiflow does not sell customer personal information.

However, we may share information with trusted third parties where necessary, including:

A. Logistics & Shipping Partners

To facilitate delivery, we may share:

  • Name
  • Shipping address
  • Contact number

B. Payment Providers

For payment processing and fraud prevention.

C. Service Providers

Including website hosting, analytics, customer support tools, or technology vendors.

D. Legal Authorities

Where disclosure is required under law, court orders, legal processes, or government requests.

4. Data Security

We implement commercially reasonable safeguards to protect customer information from:

  • Unauthorized access
  • Misuse
  • Loss
  • Disclosure
  • Alteration

However, no method of online transmission or electronic storage is completely secure. Therefore, Vertiflow cannot guarantee absolute security.

5. Customer Responsibilities

Customers are responsible for:

  • Providing accurate personal information
  • Maintaining confidentiality of login credentials (if applicable)
  • Ensuring account and contact information remains updated

Vertiflow shall not be responsible for issues arising from inaccurate information submitted by users.

6. Data Retention

We retain customer information only for as long as reasonably necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with legal, taxation, accounting, or regulatory obligations
  • Resolve disputes and enforce agreements

7. Third-Party Services & Links

Our website may include links, integrations, or services provided by third parties including:

  • Payment gateways
  • Courier providers
  • Analytics services
  • Advertising platforms

Vertiflow is not responsible for the privacy practices of external third-party websites or services.

Customers are encouraged to review the privacy policies of such platforms separately.

8. Marketing Communications

Customers may receive:

  • Order updates
  • Transaction notifications
  • Promotional messages
  • Marketing emails or SMS communications

Users may opt out of promotional communications at any time by contacting us or following unsubscribe instructions where available.

9. Children's Privacy

Vertiflow does not knowingly collect personal information from individuals below the age of 18 without parental or guardian supervision.

10. Your Rights

You may contact Vertiflow to:

  • Update or correct personal information
  • Request clarification regarding collected information
  • Raise privacy-related concerns

Requests will be handled subject to applicable legal requirements.

11. Changes to This Privacy Policy

Vertiflow reserves the right to modify or update this Privacy Policy at any time.

Any updates will be published on vertiflow.in with a revised effective date.

Continued use of the website after modifications constitutes acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy:

Vertiflow
Email: vertiflow08@gmail.com
Phone: +91 9582435726

Registered Address:
3rd Floor, Building No. 129, Flat14, Aurobindo Marg, Near AIIMS Hospital, South Delhi – 110049, New Delhi, Delhi, India